UC Analytics · MIND CTI
20+ years on this platform
Every call is either new business or a customer kept. Do you know which ones you’re losing?
In a competitive market, one unanswered call is an open door for someone else. UC Analytics shows you exactly what happens from the first ring to the final outcome, so no opportunity slips through, no customer leaves without you knowing why, and your team is accountable for every interaction.
Days 1–3: Connect, Your platforms are connected and data collection starts immediately. First reports run against last month’s data so you see value from day one.
Days 3–7: Configure, Cost centres, tariffs, and recharge rules mapped to your org structure. Queue SLA targets, auto-attendant tracking, and agent groups configured to match how your business actually runs.
Week 2: Train & hand over, Scheduled recharge and exception reports running unattended. Finance, IT, and contact centre supervisors trained on their dashboards. Your team owns the system from day one, we are here if you need us.
Open the UC Analytics page →
IBM OpenPages · AI-Powered GRC Platform
Certified IBM partner
Know the risk. Before it knows you.
IBM OpenPages is the world’s leading AI-powered Governance, Risk and Compliance platform, recognised as a leader by Gartner, Forrester, IDC, and G2. mySolutions brings it to South African organisations with in-house implementation, local regulatory expertise, and full support in ZAR.
Assess, Current registers, frameworks, committee structures and reporting lines documented and rationalised. For existing OpenPages clients, this is the health check.
Configure, Risk taxonomy, controls, workflows and attestation cycles built and tested with your risk team, module by module.
Run live, First reporting cycle run in parallel with internal audit, then the spreadsheets get retired.
Open the Governance & Risk page →
FastWorks · implemented by mySolutions
SA implementation partner
Compliance that works in the real world.
FastWorks replaces paper-based health, safety, environmental, and quality management with a digital platform your teams will actually use. 30+ modules. One system. Full audit trail. Built for South African operating environments.
Week 1–2: Structure, Site hierarchy, hazard registers and risk matrices loaded for the pilot site.
Week 3–6: Pilot live, Incident, inspection and action workflows running at one site, with supervisors trained on device capture.
Week 7–12: Roll out, Remaining sites onboarded, group reporting configured, and internal champions handed the admin.
Open the SHEQ & Compliance page →
myLegal · our own product
Proven at Scatec & Unilever
Know your law. Prove your compliance.
myLegal is an online Legal Register which provides legislation and standards for organisations of any industry. It helps risk, EHS managers and compliance professionals stay on top of site-specific regulatory obligations, providing local and global compliance confidence.
Configure, Individual myLegal Streams created per site and configured to its exact business activities, jurisdiction and location.
Onboard & train, Users onboarded and trained on their dashboards, with live chat support available from day one.
Baseline, Optional remote compliance audit by our professional services team, with the results loaded into myLegal Assess as your baseline.
Open the myLegal page →
HCL Unica+
Certified HCL partner
Marketing operations that scale past the spreadsheet.
HCL Unica gives you enterprise campaign orchestration: segment, automate, personalise and measure across channels, with POPIA consent handling built into the platform, not bolted on at the end.
Campaign: batch only, 3 to 6 months for a standard implementation.
Interact: real-time personalisation, 9 to 18 months. mySolutions is currently implementing Interact for a South African client, approaching month 12.
Full Unica+ suite, 12 to 36 months across a phased, multi-module programme.
Every module, Integrated with your CRM, data warehouse, consent registers and channel platforms.
Open the HCL Unica+ page →
Data Engineering · AI · BI
Local delivery team
One agreed number, then the clever stuff.
DataOps pipelines, a governed semantic layer, predictive models, GenAI agents and Power BI reporting, built by a South African team that stays on to run them after handover.
Week 1–3: Audit, Source systems reviewed and a single agreed definition produced for each core metric.
Week 4–8: Build, Pipelines, semantic layer and monitoring in place, with the first certified dataset published.
Week 9–12: Decide, First decision dashboards and one production model live, with the run book handed to your team.
Open the Data & AI page →
